Mid 2016 Review — 6 Digital Marketing Trends You Cannot Ignore

1 The use of live content 2 Instantly loading websites and content on social media 3 Personalisation of UX 4 Intent over identity. Micro-moments marketing 5 Pinterest advertising 6 Interactive content 1. The use of live video content Brands using live videos on their social channels will own the priority real estate within social feeds …

Mid 2016 Review — 6 Digital Marketing Trends You Cannot Ignore Read More »

The power of social media for customer service

Customer service is an extremely important business function and social media is all-pervasive now. But are businesses reaping the power of social media for customer service? Customer service shouldn’t just be a department, it should be the entire company. — Tony Hsieh, CEO Zappos We can virtually find hundreds of such quotes highlighting the importance of customer …

The power of social media for customer service Read More »